The Rise Salon Shipping Policy.
Orders placed are usually processed and shipped within 1-2 business days from the time the order is placed. If an item is out of stock and will take longer than expected to ship, you will be notified and given the option to cancel the order or wait for the item. The day an order ships does not count as a day in transit. Orders placed from Saturday –Sunday will be processed and shipped the following Monday. USPS does not pick up or deliver on weekends.
We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Tax rate is based on the shipping address and not the billing address.
Track Package: When your order ships, we will send you a shipping confirmation email including your tracking number. To track your package, simply enter your tracking number at usps.com.
In the U.S. USPS observes the following holidays for 2020:
Wednesday, January 1 – New Year’s Day
Monday, January 20 – Birthday of Martin Luther King, Jr.
Monday, February 17 – Washington’s Birthday
Monday, May 25 – Memorial Day
Friday, July 3 – Independence Day
Monday, September 7 – Labor Day
Monday, October 12 – Columbus Day
Wednesday, November 11 – Veterans Day
Thursday, November 26 – Thanksgiving Day
Friday, December 25 – Christmas Day
Lost or Stolen Packages
If the package shows delivered to your address, but is missing you must report the lost to USPS within 2 weeks of placing your order (domestic shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss and covers the loss, we will reship your order to you at no charge if stock is available.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.